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Frequent Asked Questions

• Where to buy Prada products？

The latest and most refined designed Prada products are available in our online website now. You will fall in love with them at your first sight.

• How safe is it to buy online?

Online transactions on Prada online store are processed through a secured system protecting personal data and payment information.

• How can I pay?

You can pay online using credit card such as Visa and MasterCard or directly by Western Union. We do not accept payments by phone or post.

• How will I know you’ve received my order? 

All orders are subject to acceptance by Prada, and an email confirmation will notify the customer as soon as an order has been accepted and processed. Upon receipt of the confirmation email, please promptly verify the contents and immediately of any mistake that is discovered by emailing smithoutlet@gmail.com

• How to track the order?

A shipping confirmation together with the tracking number will be emailed to the customer as soon as the purchase has been shipped, which will allow for tracking the status of the shipment.

• How long does delivery take?

Package will be dispatched within 24-48 hours after your successful order is received and it usually takes 5-7 working days to send to your country. If order has not arrived within the time period, there might be delay due to destination country's custom clearing process. Feel free to contact us to help you locate your package at any time.

• Shipping cost (per item)

We provide free shipment for all our customers, that is, the prices on our website are including the shipping fee already.

Shipping information (Extremely Important, Please Note!)

We will only ship to the card billing address for security reasons.

To speed up your order, please enter the Land line telephone number for your billing address. For high value orders we may delay processing and request ID verification through email.

We are not responsible for delivery delays due to weather, insufficient address info, holidays, or carrier complications. For packages that are unclaimed or returned due to incomplete address, the actual shipping charge will be deducted from the refund.